Lost or Stolen

If your SIM/Phone has been lost or stolen, it is very important that you contact us immediately on +44 (0)1543 426999 to request disconnection of the service. This number is available 24 hours a day, 7 days a week. You are liable for all usage charges incurred until you notify us of the loss or […]

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Your Phone Number

Your SIM has a US phone number. Your phone number will be emailed to you as soon as your SIM is active. Unfortunately, we can’t issue your phone number to you in advance of activation. Callers from the US simply dial your number in local format.  Callers from the UK need to prefix your number […]

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Inserting your SIM Card

Your SIM is attached to your User Guide. You will need to remove the appropriate sized SIM for your handset from the larger plastic surround and insert it into your phone. Exactly how the SIM fits into your phone will depend on the phone you have, and you should consult your handset’s user guide for […]

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Activating your SIM

• Your SIM must be activated before use. To set the activation date of your SIM, simply visit www.simactivations.com. •  We will email your phone number to you as soon as your SIM is active. Please note, activations can take up to 2 working days to process. • We’ll activate your SIM for one month […]

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