Lost or Stolen

If your SIM/Phone has been lost or stolen, it is very important that you contact us immediately on +44 (0)1543 426999 to request disconnection of the service. This number is available 24 hours a day, 7 days a week. You are liable for all usage charges incurred until you notify us of the loss or […]

Read More

How do I return my rental phone?

When you have finished with your equipment, please re-package as delivered and attach the return label. To return your package, please either: Take the parcel to your most convenient UPS Access Point. They will scan the label and return the parcel to us. You can find your nearest UPS Access Point location here: www.upstoday.com/couriers/ups-access-point Alternatively, […]

Read More

Sending Messages to the Iridium Phone

It’s easy to send messages to the Iridium phone – check out the three options below: Leave a Voicemail Message If the Iridium phone cannot be reached (because it is switched off, out of coverage, or busy on another call) then incoming calls will be forwarded to the Iridium Voicemail Service. Important note: The caller […]

Read More

Making Calls to your Iridium Phone

There are two ways to a call an Iridium phone; ’Direct-Dialing’, and ‘2-Stage Dialing’. Direct-Dialing Unfortunately many phones cannot make direct-dialed calls to satellite phones; even phones that can are often charged at very high rates. Some telephone providers charge up to $12 per minute for direct-dialed calls to Iridium phones, therefore callers are first […]

Read More