Cellular Data

Your SIM gives you 1GB of FREE fast data to use in Europe. Additional data usage is billed to your credit card at just £10 per GB. To use data, simply enable Data and Data Roaming on your handset. Normally, no further set-up is required, however on some handsets it may be necessary to enter […]

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Lost or Stolen

If your SIM/Phone has been lost or stolen, it is very important that you contact us immediately on +44 (0)1543 426999 to request disconnection of the service. This number is available 24 hours a day, 7 days a week. You are liable for all usage charges incurred until you notify us of the loss or […]

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Can I reconnect my Europe Plus SIM?

Yes, you can reconnect the service again at any time for the same monthly fee. Simply email us at ukinfo@mobell.co.uk and let us know the date you would like your service to be reconnected.

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How much Data is included?

You get 1 Gibabyte (GB) of fast data included for free! If you use more than 1GB of data, your service will not stop or slow down. There are no complicated top-ups or recharges. We’ll simply bill your credit card £10 for each additional GB of data you use.

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Product No Longer Available

Unfortunately, our Global Unlimited product is no longer available to purchase. If you already have an unused Global Unlimited SIM from us, you can go ahead and activate the service.  Simply visit www.simactivations.com and enter the date you would like to start using the SIM. If you are using your Global Unlimited SIM at the […]

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Your Europe Plus Phone Number

Your SIM has a UK phone number. Your number will be emailed to you as soon as your SIM is active. Callers from the UK simply dial your number in local format, for example 07XXX XXXXXX. Callers from outside the UK simply prefix your number with the appropriate international dial out code. For example, callers […]

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Your Phone Number

Your SIM has a US phone number. Your phone number will be emailed to you as soon as your SIM is active. Unfortunately, we can’t issue your phone number to you in advance of activation. Callers from the US simply dial your number in local format.  Callers from the UK need to prefix your number […]

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Inserting your SIM Card

Your SIM is attached to your User Guide. You will need to remove the appropriate sized SIM for your handset from the larger plastic surround and insert it into your phone. Exactly how the SIM fits into your phone will depend on the phone you have, and you should consult your handset’s user guide for […]

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Activating your SIM

• Your SIM must be activated before use. To set the activation date of your SIM, simply visit www.simactivations.com. •  We will email your phone number to you as soon as your SIM is active. Please note, activations can take up to 2 working days to process. • We’ll activate your SIM for one month […]

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