Cellular Data

Your SIM gives you 1GB of FREE fast data to use in Europe. Additional data usage is billed to your credit card at just £10 per GB. To use data, simply enable Data and Data Roaming on your handset. Normally, no further set-up is required, however on some handsets it may be necessary to enter […]

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IsatPhone Pro Firmware Upgrade

May, 2017 Inmarsat have released a firmware upgrade for the IsatPhone Pro. The latest firmware is version is 5.17.2 which supersedes version 5.11.0. This upgrade is a recommended upgrade only, meaning that the features introduced are important but not critical for using your Satellite Phone. We always recommend that you upgrade to the most recent […]

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Lost or Stolen

If your SIM/Phone has been lost or stolen, it is very important that you contact us immediately on +44 (0)1543 426999 to request disconnection of the service. This number is available 24 hours a day, 7 days a week. You are liable for all usage charges incurred until you notify us of the loss or […]

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No option to enter APN details

If you are sure your device is unlocked to accept SIM cards from other networks, but you do not see an option to enter an APN, please connect to WiFi and click on or enter the follwing link into your browser. www.mobal.com/files/europeplus.mobileconfig This will take you to a page where you can install the correct […]

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How do I return my rental phone?

When you have finished with your equipment, please re-package as delivered and attach the return label. To return your package, please either: Take the parcel to your most convenient UPS Access Point. They will scan the label and return the parcel to us. You can find your nearest UPS Access Point location here: www.upstoday.com/couriers/ups-access-point Alternatively, […]

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Can I reconnect my Europe Plus SIM?

Yes, you can reconnect the service again at any time for the same monthly fee. Simply email us at ukinfo@mobell.co.uk and let us know the date you would like your service to be reconnected.

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How much Data is included?

You get 1 Gibabyte (GB) of fast data included for free! If you use more than 1GB of data, your service will not stop or slow down. There are no complicated top-ups or recharges. We’ll simply bill your credit card £10 for each additional GB of data you use.

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Making Calls

It’s really easy to make calls with your USA Unlimited SIM! US Calls To make a call to a US number, simply dial 1 followed by the rest of the number. For example, to call our Mobell office in the USA (2127855800), dial 1, then 2127855800, then the CALL key: 12127855800   International Calls To […]

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Product No Longer Available

Unfortunately, our Global Unlimited product is no longer available to purchase. If you already have an unused Global Unlimited SIM from us, you can go ahead and activate the service.  Simply visit www.simactivations.com and enter the date you would like to start using the SIM. If you are using your Global Unlimited SIM at the […]

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Making Calls

It’s really easy to make calls!  All you need to do is remember the same dialing procedure, which will work no matter where you are in the world. The + represents the international dial-out code for the country you are calling from.  Depending on your handset model, you get the + to appear in one […]

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